At Wallace’s, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out. That’s why we offer a straightforward and customer-friendly returns and exchange policy.
Easy Returns – 14 Days
You can return most items within 14 days of purchase for a full refund or exchange, provided the item is:
- In its original condition
- Unused and in a resalable state
- Accompanied by valid proof of purchase
Sale Items
Items purchased on sale or promotion are eligible for exchange or credit note only. Refunds are not available on these items.
Hygiene & Safety
For hygiene and safety reasons, some products cannot be returned. If you are unsure whether your item qualifies, please contact our team before returning.
Goods That Cannot Be Returned
Please note that the following items cannot be returned due to their nature or safety concerns:
- Cement
- Lime
- Plaster slabs
- Hardwall / plaster
- Slates
- Reinforcing mesh
- Damaged goods
- Goods not in original packaging
How to Return an Item
To arrange a return, simply follow these steps:
- Call us on 051-561113 within 14 days of receiving your order to notify us of the return.
- For in-store returns, bring the item along with your order number to:
Wallace’s Homevalue, Wellingtonbridge, Co. Wexford.
- If returning by post or courier, please note that return postage is at the customer’s expense, unless the item is faulty or damaged.
Faulty or Damaged Items
If your order arrives damaged or faulty, we’re here to help.
- Contact us immediately on 051-561113 and ask for our customer care team.
- Please have your order number and item details ready.
- You may be asked to provide photos or videos of the fault to help us resolve the issue swiftly.
- Alternatively, email us at info@wallaces.ie with:
- Your order number
- A description of the issue
- Any supporting photos or videos
We’ll do our best to sort it out promptly and professionally.
Additional Information
- Online vs In-Store: Prices and terms may differ between our website and physical store.
- Policy Updates: Our returns policy is subject to change. For the most up-to-date information, please visit our website.
